The Top IT Support Issues and Likely Causes
As an IT support provider, we deal with hundreds of companies’ IT and tech-related problems every
Here are just a few of the top IT support issues we hear and their likely causes….
1. My printer won’t work
Firstly, check it’s on (seriously!), has paper, ink, toner and no jams in the trays. If it’s not
down to one of these obvious issues, it could be a connection problem. Depending upon the
type of connection it uses, check it’s connected to your Wi-Fi connect or physically attached
to your computer via a cable. IT support can help you to connect the printer to your network
if you’re still experiencing issues.
2. My machine is running slow. Can you speed it up?
If your computer’s suddenly started running very slowly, the first thing to do is try rebooting
it. We once discovered a computer that hadn’t been rebooted for more than 200 days!
Remember, computers don’t like being left on for seriously long periods of time. It’s also a
good idea to check that you haven’t got a huge number of windows/tabs open on your
browser, alongside 5 programs running and a YouTube upload. Your computer could also be
running slowly due to system updates or virus scans. If that’s the case, however, you should
probably ask your IT support to carry out updates and scans outside of office hours. That
said, the slowness could also be down to a virus or malware. If you’re using a high quality
anti-virus program (and you really should be) make sure your virus definitions are up to date
and run a full scan of your system. If an issue flags up that can’t be resolved by the anti-virus
software simple disconnect from any networks and contact your IT support.
3. My Wi-Fi is slow / not working
If you’re having issues with your Wi-Fi it could be down to a number of reasons. If your Wi-Fi
has gone off, check that your router is turned on and make sure you’re inputting the correct
password when trying to connect. If your connection is slow, you can try turning the