Who can you trust in an emergency to hlep you out fast?
Here at Sunderland City Locksmiths, our reputation is very important. You only need to look at our reviews to see that we are very skilled and courteous and no job is too small.
Quick! I Need a Locksmith! But Who
Can I Trust?
Have you ever been locked out? It is very annoying and very inconvenient. From speaking to my
customers, keys are usually lost on nights out or left at work or even left at home - only remembered
too late once the door slams behind them! At this point, a locksmith is needed to gain entry back
into the property. But who do you call? There are lots of choices but who can you trust to do a good
job - and are also trustworthy? Here’s some help.
1) Local is best
Do you know that there are national companies who are using local numbers to portray themselves
as local locksmiths when in fact they are franchises? Why does that matter? National companies
have bigger overheads than local locksmiths and so are more expensive. Perhaps you might think
that a larger company gives you more security and trust. But consider that a local locksmith has
lower overheads compared to national companies. Also that larger companies have someone
answering calls and that has got to be recouped and they may also charge a call out fee.
Furthermore, to cover costs they may charge more for any parts required. So whilst the estimated
price they give over the phone seems great, usually once they start the job they will add on bits and
pieces like a call out charge, higher mark-up on any parts required and also VAT.
Call centres answer your call and because they don’t know the local area well are only able to give
an estimated time of arrival using online tools. As a local Sunderland locksmith I know Sunderland
very well and I can usually get to you within 30 minutes. If you are stuck outside in the rain, you
want someone to get to you fast.
Something goes wrong? You have to argue with a national company and the whole process will be
A local locksmith knows the area well, is usually cheaper since they are sole traders and most likely
can do a first time fix since their vans are usually well equipped.
How can you tell whether a locksmith is local? If, when you