ONT_MadisonCloud_Case-Study

About Docubee

Solve your paperwork problems

Simplify business processes and get contracts, quotes and paperwork signed faster with a no-code, no-nonsense workflow automation software for forms, documents, and signatures.

esignature esign Madison Cloud Van Allen OnTask Customer team integrate

About Docubee

Solve your paperwork problems

Simplify business processes and get contracts, quotes and paperwork signed faster with a no-code, no-nonsense workflow automation software for forms, documents, and signatures.

esignature esign Madison Cloud Van Allen OnTask Customer team integrate

Getting eSignatures on documents was not a new process 
for Madison Cloud. And initially, they weren’t looking to 
make a switch from their former provider, DocuSign. 
However, Madison Cloud CEO Randall Van Allen works 
closely with the teams at Accusoft and OnTask, and 
naturally heard the buzz about OnTask’s easy-to-use 
interface and functionality. DocuSign was merely a “good 
enough” solution for Madison Cloud, so Van Allen quickly 
jumped at the chance to give OnTask a try.
Overview
Challenges
Madison Cloud was using DocuSign to get signatures on 
their documents but despite their hefty price tag, DocuSign 
didn’t offer the robust functionality of OnTask. Before 
making the switch, Van Allen used OnTask’s free trial to 
ensure it could meet the needs of his business. “I started a 
trial, but didn’t end up using it very long,” recalls Van Allen. 
“Everything is so intuitive with it that after one day of using 
it, I knew it was good.” 
Additionally, Van Allen needed an eSignature and 
document automation tool that would play nice with the 
systems his team was already using. He worked with the 
OnTask Customer Success team to ensure the platform had 
what he needed before making the switch—mainly an 
integration with Salesforce. Van Allen wanted to streamline 
the collection and storage of documents like quotes and 
contracts by integrating OnTask with his existing 
Salesforce account.
CASE STUDY
Madison Cloud Gets More 
From Their eSignatures 
with OnTask
What I like is the responsiveness from 
your Customer Success team. I have 
been told that if there are 
functionalities your tool doesn’t have, 
your team will work on them and 
potentially feature them in a future 
release. It’s that type of partnership 
that I think every company looks for in 
choosing their software providers.
Randall Van Allen,
Madison Cloud CEO
Madison Cloud is an independent cloud 
service provider specializing in fully 
dedicated and customizable private 
clouds. Their single-tenant architecture 
allows them to optimize each private 
cloud environment for a customer’s 
unique use cases while providing 100% 
data privacy, superior security, and 
seamless integration with public clouds 
and on-premises environments.
CASE STUDY
Results
Madison Cloud officially implemented OnTask early in 2022 and is now using the platform for most of their 
paperwork requirements. This includes internal use for their HR paperwork, externally with new customers, 
and for things like NDAs with potential partners. OnTask was intuitive enough for Van Allen to set up his 
documents with ease, with little help from his internal IT team. One of the things Madison Cloud loves most 
about using OnTask is its versatility. “We use it in a bunch of different ways,” states Van Allen. “We used to be 
a DocuSign customer but switched over. Obviously, the cost savings were a plus. But, it does everything 
DocuSign does and more too.”
In addition to cost savings and more robust functionality, the OnTask team’s responsiveness and willingness 
to help with new feature suggestions and integrations were also a plus for Van Allen and his team. The team 
at Madison Cloud prides themselves on having a flexible, customizable product that takes customer feedback 
into account. Because OnTask also provides the personalized attention customers need, the pairing was a 
perfect match. “One of the things that really sets [OnTask] apart is the one-on-one support that I got, which 
was much better than Docusign’s,” shared Van Allen. “It feels like you guys actually care.” 
And most importantly, the OnTask Customer Support team was able to get the Salesforce integration that Van 
Allen needed to be stood up with little turnaround time. “Like our application with Salesforce, any other 
integration we want to tie in, we know that OnTask can handle it,” shared Van Allen. Now, Van Allen knows 
that Madison Cloud has the partner it needs to stay efficient and grow its business to greater heights.
info@ontask.io  |  ontask.io 
Madison Cloud is an independent cloud service provider specializing in fully dedicated and customizable private clouds. 
Their single-tenant architecture allows them to optimize each private cloud environment for a customer’s unique use 
cases while providing 100% data privacy, superior security, and seamless integration with public clouds in addition to on-
premises environments. To learn more about Madison Cloud, visit madisoncloud.com. 
OnTask by Accusoft is a web-based, no-code workflow automation platform that allows organizations to replace their 
tedious, error-prone manual processes with digital forms and documents. Originally created to help streamline 
Accusoft’s internal sales process, OnTask has evolved into a feature-rich platform that creates smooth digital 
experiences. Choose from a library of pre-built templates or build a customized workflow to gather information from 
digital forms, create documents, route data to the appropriate destination, and verify with eSignature all within one 
automated, easy-to-use platform. Developers can also integrate workflow functionality into their applications with the 
OnTask API. For more information, visit ontask.io.
About Madison Cloud
About OnTask
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