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COPYRIGHT © 2008 Davis Bancorp- All rights reserved Metastorm BPM is a registered trademark of Metastorm Inc. Page | 1 Davis Bancorp development tools Metastorm BPM Deployment Pack and Business Activity Monitoring tools Overview Davis Bancorp’s ‘Metastorm BPM Deployment Pack and BAM Tools’ is an integrated set of components designed to enhance and improve almost any Metastorm BPM installation. These packaged components can be used to solve the typical issues faced by users designing new Metastorm BPM applications. The savings in time and effort are readily measurable and once deployed; the package will provide you with continued benefits over many years. Flexible, cost effective and efficient... The Metastorm BPM Deployment Pack’s components feature: Integrated Process Feedback ‘Automate the submission and management of user feedback on all deployed and in development business processes...’ Using a simple form segment, users can provide feedback on any part of the process. Categories and severity of issues are easily configurable. A typical example would be to provide feedback on faults and suggestions for enhancements. All process and user details are automatically stored with the Feedback Folder. Once submitted, Feedback Folders are routed based on severity and category. The Process allows the developer to track dialog with the submitter, while the submitter tracks progress. Integrated Process Help ‘Reduce costs associated with maintaining user help...’ Integrated Process Help can be used to keep your interactive help current through automated user defined HTML Help generation in the Metastorm BPM environment. An ideal tool for your subject matter experts and also the Metastorm BPM developer who simply adds the Process Help form segment to any form. Costs associated with maintaining user help can be greatly reduced. COPYRIGHT © 2008 Davis Bancorp- All rights reserved Metastorm BPM is a registered trademark of Metastorm Inc. Page | 2 User configurable Web Service setup and data extraction ‘User configurable parameters take the worry out of updating Web Service parameters on your critical systems...’ Web Services are the preferred interface between systems nowadays, but as soon as the interface changes any system that employs them can be broken. The approach taken by Microsoft and Metastorm is to automate the production of a hard-coded interface which functions adequately until the interface changes in some way which forces your developers into a rebuild scenario that requires both technical expertise and knowledge of the system. Our approach enables any Web Service to be called by providing the WSDL file. The required data elements are extracted based on user configurable parameters. No system changes or development is required to either modify or add to the Web Services called by your Metastorm system; configuration is managed through a simple Metastorm BPM process, with all settings being user definable. Create Metastorm BPM Folders from existing data ‘Automatically create Metastorm BPM Folders from just about any conceivable situation...’ One of the most common requests we hear is “How can I create Metastorm BPM Folders from existing data?” We decided to build a very simple process to manage this for just about any conceivable situation. All you need to do is add one simple flagged action to the Process, create an ‘Import Folders’ Folder selecting this action, add the TSV data file as an attachment, and the system does the rest automatically. Proactive error reporting ‘Eliminate Metastorm BPM System and Designer log errors going undetected...’ Although the Metastorm BPM error log is relatively comprehensive, many errors still end up in the Event log that should be recorded in the Designer log which requires constant manual intervention. Our approach has been to build a process that monitors both the Event and Designer logs, automatically emailing selected users when error events occur. Invalid or irrelevant error messages may be excluded, effectively ‘teaching’ the system what to ignore. Managers' BAM Dashboard ‘Business Activity Monitoring to suit you ....’ A user-configurable process monitoring system that enables developers to set up alerts based on: The average and maximum time Folders remain at a Stage The average, maximum and minimum throughput of Folders for any Stage or Action from that Stage The total number of Folders at any Stage The Dashboards can be set up to send email alerts, or can be left open in an automatically refreshing ‘Dashboard’ form.
