DBA-24x7 | private and confidential: No part of this page can be copied without the written permission of Idhasoft. Exide Technologies With operations in 89 countries, Exide Technologies is one of the world’s largest producers and recyclers of lead-acid batteries. The company’s four global business groups provide a comprehensive range of stored electrical energy products and services for industrial and transportation applications. Challenge Exide needed a better, more functional way to collaborate and share documents and content within a more intuitive, organized manner on their Intranet. Exide needed a quick-to-deploy Intranet solution that would provide them with the flexibility to support their multi-language needs, while giving them the opportunity to establish meaningful communities and target content to the right users within their company. After exploring the capabilities of BEA's document management functionality, Exide determined that Enterpulse's offering provided an easier-to-use user interface and more closely matched its specific requirements. Solution Many of the features Exide needed to launch a full-scale Intranet portal for its global workforce were enterprise collaboration and asset management Intranet/Extranet capabilities that Enterpulse already had available within its asset repository. Taking advantage of the pre-built, enterprise portal features, Exide looked to Enterpulse to tailor these reusable assets to meet their specific business processes. Enterpulse installed the baseline portal framework and customized specific components to ensure the usability of the product within the communication paradigms posed by Exide’s business. The enterpulse solution provided Exide with: • Design and Taxonomy: The team designed both a new logo (“insideEXIDE”) and two custom look-and-feel options from which to choose as the face of the Intranet. To define the navigation, Enterpulse also reviewed Exide’s business processes to recommend and implement a taxonomy that would offer an intuitive organization of community content as part of an overall menu and portlet structure for the Intranet. • Document Library: Leveraging our asset management portlet, Enterpulse provided Exide with a structured library to categorize, post, and search for up-to-date files and documents—an DBA-24x7 | private and confidential: No part of this page can be copied without the written permission of Idhasoft. enormously valuable feature for a document-intensive company. An additional “Popular Document” feature offers quick access to the most frequently used documents. • Collaboration Portlets: With portlets that include Calendar, Discussion, News, RSS News Feeds, Stock Quotes, Quick Links, and more, Enterpulse’s library of collaboration features offers employees the opportunity to stay up-to-date on happenings, communicate using contextual topics and threads, and save valuable time by quickly linking to common applications and content. • Custom Communities: Each of Exide’s communities—defined with assistance from Enterpulse— has its own set of collaboration and document management portlets; currently, Human Resources, Legal, and IT each have their own departmental space with the portlets of value to them, while additional communities can be added at any time—without additional coding. • Content Editor and Workflow: The easy-to-use content editor allows Exide’s authenticated users to quickly add and update portlet content—such as Welcome text—using a Rich Text Editor that offers standard word-processing formatting features, including the ability to link HTML files. And with the workflow capabilities Exide is provided with automated review, approval, and publishing processes—complete with email notification—that are often associated with much more expensive enterprise content management systems. • Administration and Authentication: Leveraging the BEA platform’s security framework, Enterpulse designed the authentication to provide users with role-based access and visitor entitlements to the communities of relevance to them. Additionally, administration management efficiency is achieved by delegated administration. Each community has a designated portal administrator who can easily “turn on” specific portlets from the available pool depending on that community’s needs. • Multi-Language Support: With 89 countries and five different languages, providing Exide with the ability to easily change the Intranet to display local language with a single menu click is extremely valuable. We customized portlet titles, menu items, quick links, documents, and more that easily can be changed to support one of the five languages (English, French, German, Italian, and Spanish). Results Exide is now equipped with a secure, flexible, and customizable communication and document management tool that supports its employees worldwide. Using the suite of Enterpulse’s reusable assets as a baseline, employees enjoy a more intuitive organization of content, along with standards applied across newly defined communities. Exide can promote the productivity of its workforce by enabling easy access to all corporate, department, and other information. Using the Enterpulse- developed portal framework, “insideEXIDE” has become employees’ go-to source for all of their daily work needs.