<p>edocr
Zendesk
Integration
Widget
User
Manual
edocr
Zendesk
Integration
User
Manual.doc
Page
1
of
11
Last
Update:
11th
March
2012
edocr
Zendesk
Integration
Widget
User
Manual
+
Edocr
Ltd
Tech
Centre
Manchester
No
1
Portland
Street
Manchester
M1
3EB
United
Kingdom
Contact:
Manoj
Ranaweera
+44
7769734491
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edocr
Zendesk
Integration
Widget
User
Manual
edocr
Zendesk
Integration
User
Manual.doc
Page
2
of
11
Table
of
Contents
TABLE
OF
CONTENTS
2
1
GLOSSARY
3
2
INTRODUCTION
4
3
ZENDESK
HELP
DESK
5
4
EDOCR.COM
6
5
EDOCR
ZENDESK
WIDGET
FOR
AGENTS
7
5.1
BEFORE
SETTING
UP
7
5.2
EMAIL
ADDRESS
OF
YOUR
ZENDESK
AND
EDOCR.COM
ACCOUNTS
7
5.3
CREATING
WIDGET
8
5.4
ADDING
THE
WIDGET
9
5.5
ADDING
A
DOCUMENT
FROM
EDOCR.COM
THROUGH
WIDGET
9
5.6
RESPONDING
TO
COMMENTS
10
5.7
SEARCHING
FOR
DOCUMENTS
10
5.8
RESPONDING
TO
TICKETS
10
6
WIDGET
CUSTOMIZATION
11
6.1
OVERRIDING
EMAIL
ADDRESSES
11
6.2
PUBLIC
WIDGET
11
edocr
Zendesk
Integration
Widget
User
Manual
edocr
Zendesk
Integration
User
Manual.doc
Page
3
of
11
1 Glossary
Agent
Support
staff
using
Zendesk
help
desk
to
respond
to
Tickets,
and
post
articles
on
Forums.
Comment
All
follow‐up
communications
to
a
Ticket
raised
on
Zendesk
help
desk
answered
by
an
Agent.
Customer
Professional
or
an
organisation
having
a
valid
paid
account
on
edocr.com
Forum
Frequently
asked
question
posted
on
Zendesk
help
desk
with
answer
edocr
Document
sharing
solution
provided
by
edocr
Ltd.
edocr
Widget
A
small
application
that
extends
the
functionality
of
Zendesk
help
desk
by
integrating
with
edocr.com
End‐user
Someone
who
generates
a
support
request
Extension
Tool
that
extend
functionality
of
Zendesk
help
desk
Ticket
Support
request
received
on
Zendesk
help
desk,
which
an
Agent
will
comment
on
in
due
course
User
Professional
or
an
organisation
having
a
valid
free
account
on
edocr.com
Widget
A
small
application
that
extends
the
functionali