Scorecards For Your
Contact Center With A
Top QA Service Provider
While QA represents a significant investment for any contact
center, the information it yields can only be useful toward
Call Criteria offers quality assurance services
for call centers looking to get precise insights
into their staff performance. The California-
based company provides their clients with a
comprehensive view of their QA through
Call Criteria endeavors to equip call centers with the tools they
need to improve their service quality while still keeping costs low.
They serve a diverse range of
industries, which include education,
insurance, mortgage, automotive,
utilities, financial services, home
services, and call tracking.
By signing up for the QA services, you get access to a
responsive dashboard filled with actionable data, allowing you to
provide targeted coaching to your staff.
The platform has advanced
features like scoring and rankings
for individual agents, top missed
points, and manual call reviews.
Call Criteria also provides scorecards that are tailored to your
specific contact center requirements.
Instead of the usual “yes” and “no”
responses, the customized
scorecards are built using dynamic
questions and answers.
The QA provider helps further streamline your internal
processes by allowing all staff levels to create notifications.
With their trademark notification manager,
your supervisors and managers receive
direct coaching alerts in real-time when an
agent is in need of assistance. Likewise,
your agents are sent notifications for
Recognizing the value of calibrations in enhancing quality assurance, the company
employs a four-step process for accomplished scorecards aimed at ensuring that all
stakeholders have a thorough understanding of the requirements.
Call Criteria provides reliable quality
assurance solutions with rates that
are typically lower than maintaining
an in-house QA team.
Learn more at CallCriteria.com.