Exony Extends VIM Product Family to Bring Major Customer Contact
Productivity Gains to Organizations from 500 to 50,000 Employees
Exony’s new VIM options increase productivity and help companies like Dimension Data and
Merchants to get more from their investment in Cisco Unified Communications.
Boston, MA (PRWEB) April 29, 2010 -- Exony today announced the formal launch of a major expansion of their
Virtualized Interaction Manager (VIM) product family, which will help improve company productivity, with VIM
Standard and VIM Datamart. This builds upon the considerable success of VIM Performance and adds unique
integration options with Cisco Unified Contact Center Enterprise and Hosted 8.0.
Exony VIM now offers enterprises, outsourcers and service providers unparalleled access to performance
management and productivity gains from the smallest hosted call center to the largest multi-national customer
service operation. These three new versions of VIM herald a new level of convergence and integration with Cisco
Unified Contact Center Enterprise and Hosted 8.0 and the successor to WebView and Cisco Unified Intelligence
Suite, the new Cisco Unified Intelligence Center.
Since its launch less than a year ago VIM Performance has been chosen by some of the most demanding
customer service operations in the world to help transform the efficiency, effectiveness and reach of contact
centers whether in-house, hosted or outsourced.
An excellent example of an organization delivering game changing customer contact improvements can be found
in South Africa where Exony and Cisco have been helping Dimension Data to rewrite the rules of the economics
of customer contact. Dimension Data , a global specialist IT services and solutions provider headquartered in
South Africa, has created the iOD or ‘Interaction on Demand’ service to provide full enterprise-class call center
functionality on a pay per use basis. Dimension Data’s customers get business user empowered virtual contact
centers backed up by a fully secure, resilient