Examsoon 70-623.pdf

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window Vista consumer Support technician computer Certification Material provide install Answer
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Exam
: Microsoft 70-623
Title
: Pro: Microsoft Desktop
Support Consument
Version : Demo
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1. You are a consumer support technician. A customer wants to upgrade a computer to run Windows Vista.
You need to recommend a Windows Vista edition that supports:
Which Windows Vista editions should you recommend?
A. Windows Vista Business and Windows Vista Home Premium.
B. Windows Vista Home Basic and Windows Vista Home Premium.
C. Windows Vista Business and Windows Vista Ultimate.
D. Windows Vista Home Premium and Windows Vista Ultimate.
Answer: D
2. You are a consumer support technician.
A customer has a Windows Vista computer that contains the following components:
You need to recommend additional hardware that enables the customer to watch live broadcast television
on the computer.
What should you recommend?
A. TV tuner card.
B. Additional 80-GB hard disk.
C. Additional 1-GB system memory.
D. A monitor that supports a resolution of 1920 by 1080 pixels.
Answer: A
3. You are a consumer support technician. A customer wants to upgrade an existing Microsoft Windows XP
Service Pack 2 computer to Windows Vista.
You need to ensure that the computers hardware and software are compatible with Windows Vista.
What should you do?
A. From the Windows Vista DVD, run setup /U.
B. Download and install the Windows Vista Upgrade Advisor.
C. From the Windows XP CD-ROM, run setup /checkupgradeonly.
D. Boot the Windows XP computer using a Microsoft Windows Preinstallation Environment (WinPE)
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CD-ROM and run Chkdsk.
Answer: B
4. You are a consumer support technician.
A user wants to install Windows Vista on a new portable computer that is secured by using the Bit Locker
technology. The user also wants to implement native, multi-factor authentication on the computer.
You need to install Windows Vista and configure the indicated security.
What two actions should you choose? (Each correct answer presents part of the solution. Choose two)
A. Configure BitLocker to use a USB Flash Drive to store the Startup key.
B. Configure BitLocker to use a USB Flash Drive to store the Recovery password.
C. Create two partitions and enable the first partition with BitLocker. Then, install Windows Vista on the
second partition.
D. Create two partitions and install Windows Vista on the second partition. Then, enable BitLocker on the
second partition.
Answer: A AND D
5. You are a consumer support technician. You must install Windows Vista on a customers computer.
During installation, the Windows Vista installation wizard fails to detect any hard disks on the computer.
You need to ensure that Windows Vista detects the hard disks on the computer during installation.
What should you do?
A. Reorder the boot sequence in the BIOS to start from the internal hard disk drive.
B. Restart the computer using the Windows Vista DVD and select the Repair your computer option.
C. During the installation process, select the Load driver option.
D. During the installation process, select the Drive options (advanced) option.
Answer: C
6. You are a consumer support technician. A user has a computer that runs the 32-bit version of Microsoft
Windows XP Professional. The computer hardware supports 64-bit operating systems.
The user wants to run a 64-bit application.
You need to configure the computer to run the 64-bit application without losing the user data on the
computer.
Which two tasks should you perform? (Each correct answer presents part of the solution. Choose two.)
A. Run the Windows Easy Transfer tool.
B. Perform a clean installation of the Windows Vista 64-bit edition.
C. Download and install the Application Compatibility Toolkit (ACT) 5.0.
D. Download and install all the latest updates from the Windows Update site.
Answer: A AND B
7. You are a consumer support technician.
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A customer upgrades a Microsoft Windows XP computer to Windows Vista. The customer reports that one
of their productivity applications no longer works.
You verify that the application is compatible with Windows Vista.
You need to ensure that the customer can use the productivity application.
What should you do?
A. Reinstall the application.
B. From a command prompt, reg.exe load hku.
C. Run the Registry Editor utility. Delete all keys that contain app.2600.
D. Download and install the Windows Vista Upgrade Advisor.
Answer: A
8. You are a consumer support technician. A user has three computers that run Microsoft Windows XP.
Each computer has a different audio card.
The user plans to upgrade to Windows Vista.
You need to verify whether the audio cards on the other computers are compatible with Windows Vista.
What should you do?
A. From the Windows Vista installation media, run setup /U.
B. From the Windows XP installation media, run setup /checkupgradeonly.
C. Download and install the latest version of Microsoft DirectX.
D. Download and install the Windows Vista Upgrade Advisor.
Answer: D
9. You are a consumer support technician.
A customer is unable to use a USB print device connected to a Windows Vista computer.
You open the Device Manager snap-in and view the configurations as shown in the exhibit. (Click the
Exhibit button.)
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You need to ensure that the customer can print to the USB print device.
What should you do?
A. Update the driver.
B. Scan for hardware changes.
C. Turn the LPD Print Service feature on.
D. Disconnect and reconnect the USB print device.
Answer: A
10. You are a consumer support technician. A user has a custom-built gaming computer that runs Microsoft
Windows XP Professional. The computer is connected to a network.
The user upgrades the operating system of the computer to Windows Vista. After the upgrade, the
computer displays low-quality graphics and is unable to access the network.
You need to improve the quality of the graphics display. You also need to establish network connectivity for
the computer.
What should you do?
A. Scan the computer by using Windows Vista Upgrade Advisor.
B. Update the Windows Experience Index score in Performance Information and Tools.
C. Obtain and install the latest drivers from the hardware vendors Web site.
D. Use the Device Manager to scan for hardware changes.
Answer: C
11. You are a consumer support technician. A user has three computers that run Windows Vista. All three
computers are connected to a home network.
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One of the computers is unable to access shared resources on the network. The computer is also unable to
share its own resources with other computers on the network. The computer is able to access the Internet.
The wireless network adapter for the computer is configured as shown in the following exhibit. (Click the
Exhibit button.)
You need ensure that the computer is able to access shared resources on other computers on the network,
and share its own resources.
You ensure that Windows Firewall is configured appropriately.
Which two tasks should you perform next? (Each correct answer presents part of the solution. Choose two.)
A. Select the Client for Microsoft Networks check box.
B. Select the QoS Packet Scheduler check box.
C. Select the File and Printer Sharing for Microsoft Networks check box.
D. Select the Link-Layer Topology Discovery Mapper I/O Driver check box.
E. Select the Link-Layer Topology Discovery Responder check box.
Answer: A AND C
12. You are a consumer support technician.
A user downloads and installs the latest drivers for the audio devices from the manufacturer's Web site.
Before the installation, all devices on the computer worked properly.
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After installing the new drivers, the computer fails to produce any sound.
You need to ensure that the sound card functions properly.
What should you do?
A. Uninstall the sound card driver and scan it for hardware changes.
B. Click the Roll Back Driver button on the Driver tab of the Sound card dialog box.
C. Click the Update Driver button on the Driver tab of the System speaker dialog box.
D. Click the Roll Back Driver button on the Driver tab of the System speaker dialog box.
Answer: B
13. You are a consumer support technician. You install a new video adapter on a computer that runs
Windows Vista. The video adapter supports the Windows Aero interface.
You notice that the bitmap images displayed in different applications appear blurred on the screen.
You need to resolve the blurred images in these applications.
What should you do?
A. Decrease the hardware acceleration level.
B. Set the Colors drop-down list box to Medium (16 bit).
C. Set the Screen resolution drop-down list box to 800 x 600.
D. Set the Appearance setting to Windows Vista Basic.
Answer: A
14. You are a consumer support technician. You install Windows Vista on a computer. You notice the
following defects:
The window borders are not transparent.
A 3D application fails to install.
In Control Panel, you open the Appearance Settings dialog box. The Color scheme list box in Appearance
Settings is set to Windows Vista Basic. The computer is configured as shown in the following exhibit. (Click
the Exhibit button.)
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You need to ensure that the computer can use the window transparency feature.
What should you do?
A. Restart the Windows Image Acquisition (WIA) service.
B. Install a new video card that supports Windows Display Driver Model (WDDM) 1.0.
C. In the Advanced Appearance dialog box, in the Item drop-down list box, click the 3D Objects option.
D. Modify the Display Settings by changing the Colors drop-down list box from Medium (16 bit) to Highest
(32 bit).
Answer: B
15. You are a consumer support technician. A user has a computer that is connected to two low resolution
monitors.
A custom driver that increases the resolution of the monitor is available on the Internet. You install the driver
in the computer and restart the computer. After the restart, the computer performs poorly.
You need to restore the computer to a stable state.
What should you do?
A. Use the Device Manager window to roll back the driver for the monitors.
B. Use the Device Manager window to roll back the driver for the graphics card.
C. Delete the vga.drv file from the \Windows\System32 folder and restart the computer.
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D. Delete any occurrences of Device=video.sys in the Autoexec.nt file in the \Windows\System32 folder.
Answer: A
16. You are a consumer support technician. A customer wants to display a feed from Woodgrove Bank in
Windows S idebar.
This is not a default feed in Windows Vista Sidebar .
You need to configure S idebar to display the Woodgrove Bank feed.
You add the Feed Headlines gadget to Sidebar.
What should you do next?
A. Subscribe to the Woodgrove Bank feed by using Internet Explorer.
B. Add the URL for the Woodgrove Bank feed to the Internet Explorer favorites.
C. Create a desktop shortcut for the Woodgrove Bank feed. Drag the shortcut to Sidebar.
D. Visit the Woodgrove Bank Web site and drag the Woodgrove Bank feed link to the Feed Headlines
gadget on Sidebar.
Answer: A
17. You are a consumer support technician.
A customer has a Windows Vista computer that is shared between family members. One family member
has closed Windows Sidebar.
You need to ensure that each family member can decide on the state of Sidebar without affecting the other
family members.
What should you do?
A. Turn on file sharing.
B. Configure Parental Controls.
C. Create a standard user account for each user.
D. Assign the local Users group read permission to the %programfiles%\Windows Sidebar\gadgets folder.
Answer: C
18. You are a consumer support technician.
A customer downloads a gadget named app.gadget . The user reports that he is unable to add the new
gadget to Windows Sidebar.
You need to ensure that app.gadget appears in the list of available Windows Sidebar gadgets.
What should you do?
A. Open the app.gadget file.
B. Add the user account to the Power Users group.
C. Ensure the user account has Full Control to the %programfiles%\Windows Sidebar\gadgets folder.
D. Copy the gadget to the %username%\AppData\Local\Microsoft\Windows Sidebar\Gadgets folder.
Answer: A
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19. You are a consumer support technician. One of your customers installs Windows Vista on a computer
that meets the minimum hardware requirements to run Aero.
The customer is unable to start Aero.
You need to identify why Aero is not starting.
What could be causing this?
A. The graphics driver is not compatible with WDDM.
B. There are an excessive number of startup programs.
C. The Windows Color System service (WcsPlugInService) is set to manual.
D. The Desktop Window Manager Session Manager service (UxSms) is set to automatic.
Answer: A
20. You are a consumer support technician. One of your customers installs Windows Vista on a computer
that has 512 MB of RAM and a 128-MB video card.
The customer reports that Aero fails to start automatically. However, the customer can start Aero manually.
You need to identify why Aero fails to start automatically.
What could be causing this?
A. Aero is automatically enabled only on computers that have more than 512 MB of RAM.
B. Aero is automatically enabled only on computers that have video cards with more than 128 MB of
graphics memory.
C. The installed graphics driver is not WDDM-compatible.
D. The Windows Color System service (WcsPlugInService) has been set to manual.
Answer: A
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