Expert-Talk_20060928_Storage

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Y Devoteam slide Storage manage G Y Devoteam environment Bare Metal Restore Tivoli Storage manage Sander Klaasen
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Storage Management at Schiphol
Airport Luggage System
How to solve Storage 
Management issues 
in a high available 
logistic environment?
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© Devoteam  slide 2
Topics
Sander Klaasen
Background
Goal
How
Project execution
Next steps
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© Devoteam  slide 3
Sander Klaasen
• Ir. Mathematics
• MBA
• 10 years experience in
Tivoli
• Technical Director at
Devoteam Netherlands
• Feel free to ask questions!
Sander.Klaasen@devoteam.nl
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© Devoteam  slide 4
Background Storage Management Question
Luggage system at Schiphol Airport in 
Amsterdam
 “Almost” 7 * 24
Small maintenance window
High availability environment
Though customers (KLM)
Current solution (product and
procedure) time and work
consuming
Mainly reactive NOT pro-active
Pressure to improve
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© Devoteam  slide 5
Goal
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© Devoteam  slide 6
Goal
Reduce risk of failing technical environment
 $, disruption of operations can lead to a huge claim
 Too much manual work, long lead times and lots of 
possibilities to make mistakes
Procedures
 Homogeneous and automated storage management
procedures
- Faster
- More fault tolerant
- Independent of operator
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© Devoteam  slide 7
Questions for Devoteam
How to accomplish this goal?
 Which kind of technical storage management solutions can 
be used? Integration with procedures
 Integration in current environment?
 ICT department has a storage management solution in 
place. Can this solution be used?
Manageable?
 From ICT department? From luggage department?
 Include proposal for implementation?
 Methodology (Prince 2, ITIL compliant)
 Fixed-price
 Short time span
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© Devoteam  slide 8
How? (as proposed by Devoteam)
Bare Metal Restore
 Developed at multiple customers, proven technology
 Restore from scratch, fault tolerant, and fast
Using existing environment
 IBM/Tivoli Storage Manager
 Knowledge for administration available
 Hot standby possibility
Link toward availability management
 If something happens we want to know it!
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© Devoteam  slide 9
How? (as designed by Devoteam)
Fast ethernet
Fast ethernet
Fast ethernet
SD
HEW LETT
P ACKA RD
TSM server BAS RS6063
IPnr. 145.35.24.42
module 5 port 1
SD
HEW LETT
P ACKA RD
TSM server ICT
BAS uitwijk TSM server
RS60
3494
ATL
BAS productie TSM clients
ICT productie TSM clients
Uitwijk SUN
JumpStart server
SS0020
IPnr. 145.35.224.47
module 4 port 5
BAS uitwijk TSM clients
BAS RC
WEST
ICT RC
BAS RC
CENTRAAL
WAN
  IBM 2109/F16
FCS4A  145.35.199.5
  IBM 2109/F16
FCS4B  145.35.199.6
San
gekoppeld
San
gekoppeld
IBM 2109/F08
FC switch
IBM 2109/F08
FC switch
San
gekoppeld
San
gekoppeld
  IBM LTO 3584  L32
Tape library
RC2
RC1
TSM
architectuur
4Central: all data and 
schedules centrally managed
4Automatically: One time 
installation, repetition with no 
faults
4Universal: Backup and 
restore functionality the same 
for all systems (independent 
of e.g. OS)
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© Devoteam  slide 10
How? (looking at Tivoli Storage Manager)
Link TSM environments
 Hot standby
 Central knowledge centre
Tuning
 Faster is better!
 Incremental backup
 Faster is better!
Point in time restore on an incremental only basis
 Faster is better!
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© Devoteam  slide 11
Project Execution
Prince 2
 Project plan written according Prince2
 Product breakdown to manage expectations (technical and 
organisational, see next slide)
 Previous design and choices used as input
Design
 According to advice
Project
 Fixed-price (Fine)
 Fixed-date
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© Devoteam  slide 12
Project Execution (Planning)
Consulting (design and advice)
 15 days (including design and project planning)
Systems management implementation (availibility)
 250 days
Storage implementation
 60 days
Training
 20 days (hands-on user training)
Hand-over & transfer to customer
 10 days (including sign-off)
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© Devoteam  slide 13
Product Breakdown
Storage & systems
management for Schiphol
Trained
Administrators
Storage
Management
Availability
Management
Infrastructure
Documentation
•Workshop
•Transfer to
organisation
•Bare Metal Restore
•Tivoli Server
•Functional environment
•Link to storage
environment
Storage
•Tape library
•San Switches
•AIX Server
•Functional
•Demands
•Transfer
•Architecture
•Tests
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© Devoteam  slide 14
Next steps (What happened next?)
 IBM/Tivoli Storage Manager, implementation and 
design are still used by Schiphol
Bare Metal Restore, difficult to use, requires skilled 
operators
Advanced technology in complete luggage system 
required better skilled employees
Outsourcing started towards IBM
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© Devoteam  slide 15
How to solve storage management issues
in a highly available logistic environment?
Think, Build, Run
No room for experiments
 Integration with
 Existing environment
 Processes
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© Devoteam  slide 16
Benefits
Experience Devoteam
 Project Management
- Possibility for fixed price / fixed date
- Prince 2 (also used at Schiphol Airport)
- Experienced Project Managers
 Technical Expertise
- Consulting
- Design
- Roll out
- Transfer
Commitment Devoteam
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© Devoteam  slide 17
At the end ….
+
 Technical choices at consultancy phase
 Prince 2 
 Fine
-
 Technical skills operators
 Readiness organisation
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© Devoteam  slide 18
Devoteam Netherlands
Contact:
Devoteam
Villawal 11
3432 NX NIEUWEGEIN
The Netherlands
T +31 30 609 7060
F +31 30 609 7070
W www.devoteam.nl
E info@devoteam.nl
AUSTRIA
BELGIUM
CZECH REPUBLIC
DENMARK
FRANCE
MOROCCO
MIDDLE EAST
NETHERLANDS
NORWAY
POLAND
SPAIN
SWITZERLAND
SWEDEN
UNITED KINGDOM
Expert-Talk_20060928_Storage_DEV-
Netherlands.ppt
File:
28. September 2006
Date:
Sander Klaasen
Author:
(c) DEVOTEAM 
This document  has been prepared 
by DEVOTEAM. It is not  to be copied or 
reproduced in any way without Devoteams'
explicit permission. Copies of this document 
must be accompanied by title, date  and this 
copyright notice.