CleanSource Responses to County of San Diego, CA Request for Clarification RFP 3133 Provide written confirmation of one of the following two items: 1. Strategic Marketing Alliance (SMA): If SMA has the authority to speak for and commit members of the alliance to participate in and fulfill the intent of the National IPA section of the solicitation, SMA shall provide written confirmation that SMA will be responsible for coordinating national distribution of products with members of their alliance. Provide details of the national distribution plan. SMA has the authority to speak for the SMA membership and commit the alliance to participate and fulfill the intent of the National I.P.A. SMA commitment letter is attached. The details of the distribution plan are specified in the attached NIPA national account processes. 2. Provide written clarification that CleanSource will be responsible for coordinating national distribution of products with members of SMA. Provide written confirmation that CleanSource has the authority to speak for and commit other members to participate in and fulfill the intent of the National IPA section of the solicitation. If CleanSource does not have this authority, provide individual agreements from members of SMA that they will participate in and fulfill the intent of the National IPA section of the solicitation. CleanSource will be the lead coordinator for SMA and its participating member. CleanSource does have the authority to speak for and commit the SMA membership to participate and fulfill the intent of the NIPA requirements. • The narrative of the proposal, (pg.8 of 21 Section C, Exhibit A Paragraph 5.10), and the flow chart in the technical proposal 2.2.3 Order-System- Delivery page 2 of 2 conflict. One is within two days, and the other one is twice a week. Provide clarification of the delivery schedule. The Flow chart has been corrected to reflect that CleanSource will make deliveries “within 2 days”. See Attached. • Provide sales figures for individual years. 2005 75M 2006 88M 2007 103M • Provide details as to how your company is going to provide the Material Safety Data Sheets for each item delivered. We are required to send out MSDS sheets to any and all customers any time a customer, new or current, purchases a new product that requires a MSDS sheet. In the case of the county, our system will automatically generate a MSDS sheet every time you buy a new product from us that requires one. At anytime MSDS sheets will be available to print from our website www.cleansource.com. We can slo build MSDS binders for each specific site for a nominal $50.00 charge. • Provide details of automobile liability insurance coverage for bodily injury coverage and/or property damage coverage. Please see attached details of insurance coverage. • Provide comments on all National IPA Exhibits and National IPA Administration Agreement. Expand on your answers to National IPA Exhibit 1, 1.7, Supplier Commitment; 2.3, Marketing; and 2.4 C, Sales. Section D 1.7 – CleanSource and SMA would establish a master agreement that would be available to other Participating agencies. We are committed to making our agreement successful for all parties involved. Section 2.3 Marketing A. As listed in the SMA contract implementation process. Itiially we would send letters out to participating agencies either directly or through a principal contact at NIPA announcing the award. Regional distributors will make contact with the agency contacts locally to set up introductory calls at each location. If the client wants to engage with a SMA member we will go through the account set up procedures, train the clients on the any sales administration issues such as on line ordering and then work with users on their specific requirements. Those requirements will include, product selection, training and any other specifics they need. B. SMA members each have national account champions that will be communicated to upon reward. As the champion for SMA, CleanSource will conduct a full debriefing of the award specifics, both products and the statement of work. Members will be given time to assess the locations to be served and review current coverage and adjustements as needed to ensure compliance. At that time, we will have follow up calls periodically as we begin the roll out plan indicated above. C. The ninety day plan is detailed in the NIPA strategic account, contract implementation plan( see attached). It is broken down into Account preparation, planning and organizational set up; communication, and roll out. a. We are committed to any cobranded marketing efforts with NIPA immediately upon reward.We will provide marketing communication support via our membership. b. At minimum, national account champion will attend and participate in NIPA national, regional, and supplier specific trade shows, conferences, and meetings if deemed relevant to our scope and costs to participate are consistent to like industry events. c. Case studies and the like will be part of our marketing of the program and we will are committed to such efforts for the life of the agreement. Section 2.4 C Sales As owners of SMA, members distributors have joined together to outline a plan to communicate, situate, integrate and execute the tenets of this agreement. As part of our National account strategy, each member company has assigned a National account champion who is responsible for the communication, both internally, and externally regarding the program. These champions generally are either owners, executives or sales managers of the organization. They will assign account managers, and participate directly in the program with the customers. All SMA owner members are connected via a web-based intranet. This intranet is utilized to communicate, on a real-time basis, all important and relevant communications, updates and information. The intranet also serves as a real-time vehicle for communicating and transferring electronic orders placed – within minutes – from all customer locations. SMA has the capability to set up, on behalf of CleanSource and participating distributors, any form of electronic ordering system required by the customer, including EDI transfer or web based customer catalogs. Each end user location is matched with a servicing SMA distributor such that when orders are placed a notice is sent via e-mail, along with the order, to the servicing distributor. Order acknowledgements may be sent if desired, and the orders will be filled and shipped according to agreed upon delivery commitments. 2.2 B, C, and D (identify all other companies, number, size of distribution facilities, restocking policy etc.) Section 2,2 Distribution, Logistics A. As detailed in the attached SMA plans and as described above. Our principal way to distribute nationally will be through our SMA marketing Alliance. The is a membership owned cooperative that is link via an intranet. Each company is full service distributor and would distribute via their own trucks to the desired locations in their trade areas. Any locations outside trade areas we will work with those agencies to provide goods and services in the most economical fashion via common carrier, UPS etc. B. All current SMA members: a. Burke Supply, Brooklyn, New York Building 293 Brooklyn Navy Yard, 63 Flushing Avenue, Brooklyn, NY 11205 b. City Supply Company, Egg Harbor, New Jersey 6805 Delilah Rd, Egg Harbor Township, NJ 08234 c. CleanSource, San Jose, California 650 Brennan St.San Jose, CA 95131 d. Cosgrove Enterprises, Miami, Florida 14300 Northwest 77th Court, Miami Lakes, FL 33016 e. Fulton Paper Company, Atlanta, Georgia PO Box 43884, Atlanta, GA 30336 f. Horwitz Supply, Elmira Heights, New York 340 Upper Oakwood Avenue, Elmira Heights, NY 14903 g. Janitors' Warehouse, Vancouver, British Columbia 1609 Derwent Way, Delta, BC, V3M 6K8 h. Leonard Paper Company, Baltimore, Maryland 725 North Haven Street, Baltimore, Maryland 21205 i. Matera Paper Company, San Antonio, Texas 835 North .W.W. White Road,San Antonio, Texas 78219 j. Mayfield Paper Company, Texas 1115 South Hill Street, San Angelo, Texas 76903 k. NASSCO Inc, New Berlin, Wisconsin 5365 S. Moorland Rd. - New Berlin, WI 53151 l. Philip Rosenau Company, Warminster, Pennsylvania 750 Jacksonville Rd, Warminster PA 18974 m. Royal Corporation, Santa Fe Springs, CA 15050 Shoemaker Avenue, Santa Fe Springs, CA 90670 n. Schneider Paper Products, New Orleans, LA 4800 North Street, P.O. Box 66750, Baton Rouge, LA 70896-6750 o. Superior Solutions, Cambridge, Ontario 1185 Franklin Blvd., Unit 4, Cambridge, ON, N1R 7Y5 p. Triple A Supplies, Newburgh, NY 50 Jeanne Drive, Newburgh, NY 12550 q. White River Paper Company, Hartford, Vermont 1118 Rt.14, Hartford, VT 05047 r. Ohio and Michigan Paper Company 350 4th Street, Perrysburg, Oh, 43551 C. CleanSource has three primary distribution centers all in excess of 100,000 square feet, They are located in San Jose , Commerce, and Bakersfield California serving the entire state of California. We have regional stocking support centers that range from 10,000 to 20,000 square feet located in San Diego, Fresno, and Sacramento. We have 65 trucks transporting goods throughout the state daily. D. In general, SMA members will accept returns for all standard products shipped within 60 days of invoice date. The boxes must be unopened and in resellable condition. All other returns will be subject to review, and restocking charges maybe incurred. These charges vary regarding to manufacturer. All special orders are nonreturnable.