When you apply for a loan from a financial institution, it will perform a credit
assessment on you. This may involve background checks from various sources
including the Credit Bureau which keeps information regarding your credit history
This booklet explains the role and operations of the Credit Bureau and how you
can check your credit information kept at the Credit Bureau.
Role of the Credit Bureau
The Credit Bureau was established under the Central Bank of Malaysia Act 1958
and has been in operation since 1982. The Credit Bureau collects credit
information on borrowers from financial institutions and the information were then
used by financial institutions to help them make informed lending decisions in a
more timely manner. The Credit Bureau is managed by Bank Negara Malaysia.
What type of information about you is held by the Credit Bureau?
If you are a borrower or a credit card holder, your credit information will be kept
at the Credit Bureau. The types of information kept are as follows:
• Personal particulars such as name, identity card number and address
• Details of credit account such as type of credit facilities, credit limit,
outstanding balance, conduct of account and status of legal action, if any
The information contained in the credit reports are entirely factual and are based
on information obtained from the financial institutions.
The Credit Bureau does not express any opinion about the information in
the credit reports.
Confidentiality of information
There are strict rules pertaining to access and use of the information kept in the
Credit Bureau to ensure confidentiality of borrowers’ information. The Credit
Bureau can only provide your credit report to the financial institution where you
have made a loan application or where you have borrowed money.
In addition, the information can only be used by the financial institution to
evaluate your credit application or review your credit status. Other than in legally