Presented by Daniel Toriola Help desk software solutions are obtainable to administer a lot of tasks in the business. Many programs permit customers to approach directly the suitable department to handle their requirements. Help desk software is relatively easy to use. Click here to know more What Can 5 Bucks Get You? To Start with, 50Gb Web Space, 1 Terrabyte of Data Transfer /month, Unlimited emails IDs and more! Hosted on Blazing Speed Quad Core Servers Only. Click here to know more Excellent Customer Service By Stacey Day With more and more people becoming stressed about lack of money as well as other problems, retail employees are ruder than ever to their customers. There are unfortunately very few who actually provide excellent customer services skills to all customers, and when they do, they need to be rewarded for their effort. Providing optimal service to customer isn’t always an easy thing to do. Sometimes it’s plain difficult and nearly impossible to smile, period. Cashiers are people, too, and sometimes they may be experiencing personal problems or even illness that make it very difficult for them to remain friendly at all times, even if they’re normally a friendly person. Yet, there are some store workers who no matter what, are able to pull it off, and provide optimal service to each and every customer, just like the customer deserves. The employee could be suffering from a terrible toothache, just had a death in their family, or broken up with his or her significant other, yet they still manage to smile, acknowledge the customers as well as go out of their way to assist the customers in whatever way necessary. These employees certainly deserve recognition, because this isn’t something that is easily achieved. Individuals who provide such great customer service are probably born naturals, and people-persons. It takes a special person to be able to handle the public and deal with all of the abuse that they may receive from certain customers. They encounter people from all walks of life, and these people aren’t always rationale or nice. Sure, some of the customers will be nice, pleasant, and easy to deal with. These friendly customers make it easier for the customer service rep to better deal with the nasty people that may enter the store. These nasty customers can be argumentative, demanding, and downright unreasonable. Any normal customer service rep would mistakenly retaliate against such rude customers, yet the special “super employees’ are able to effectively deal with this type of customer without losing their cool. They are able to expertly handle the person in such a way that the customer actually begins to feel guilty about their behavior, and may even apologize. This takes real talent, and should definitely be recognized. So, if you witness this type of employee, please bring it to the manager’s attention, because they deserve it. Stacey Day writes about Hunting Gear, http://www.huntinggearshop.com/Coupons/GI%20Joe's.html and http://www.huntinggearshop.com Customer Service Jobs Work a customer service job from home using your computer and a headset. Page 1 Presented by Daniel Toriola Customer Service - A Lost Art? By Craig Binkley Customer Service - A Lost Art?  by: Craig Binkley Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: “If you don’t take care of your customer, somebody else will”. I’m sure you have read or heard it somewhere before.....and how true it is. Here are a few ways to improve customer service at your business: 1) SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog? 2) LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted. 3) DON’T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right? There is a fine line between suggesting products/services and pushing them down a customer’s throat. If you are too pushy, your customer will probably walk away and take their business elsewhere. 4) PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try “Yes sir/ma’am” instead of “yeah” and “nope”. If you don’t have an answer for your customer - offer to do some research to find what they are inquiring about. 5) THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave. 6) TRAINING - Train your employees. Don’t let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service. “And as ye would that men should do to you, do ye also to them likewise” Luke 6:31 In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don’t Start A Cleaning Business Earn %50 commission selling Suze & Ev's eBooks. Excellent conversion and top notch customer support. Page 2 Presented by Daniel Toriola overlook the all-important “Good Customer Service”. Craig Binkley – husband, father and home business owner assisting in the restoration of the “traditional” family through home business ownership. http://www.bornagainbargains.com craig@bornagainbargains.com Get Paid To Be A Mystery Shopper Earn $10 - $40 an hour helping businesses improve their customer service! Page 3 Presented by Daniel Toriola Related eBooks: Customer Service - A Lost Art? Excellent Customer Service Starts With Excellent Employee Service The Do's and Don't of Customer Service Tips on How to Achieve Success in Customer Service Customer Service Answering Service: A Necessity For Electronic, Catalog And Brick And Mortar Retail Get more Free PDF eBooks at FreePDFeBooks.com Related Products: Faith How to Gain and Retain More Customers Build Your Own Mail Order Empire Expand Your Professional Coaching and Consulting Business Leap Ahead Malamaal.com: A genuine resource center for Quality Ebooks and Softwares This PDF eBook is for free Distribution only, it cannot be SOLD Network Marketing For The 21st Century This training manual can assure your success with any mlm opportunity. Click here to know more Powered By FreePDFeBooks.com ReBrand this PDF eBook with your Name / URL / ClickBank Affiliate ID for Free Aurora Dating Service - Russian Women Dating Service - Russian Women - Russian Brides - Russian Wives - Online Dating Service. Russian Women photos, search engine. Page 4