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Cisco Unified Communications Contact Center Express.(UCCX)
O rder : 642-164 Exam
Practice Exam: 642-164
Exam Number/Code: 642-164
Exam Name: Unified Communications Contact Center Express.(UCCX)
Questions and Answers: 68 Q&As
Free 642-164 Braindumps
Exam : Cisco 642-164
Title : Unified Communications Contact Center Express.(UCCX)
1. What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout
Answer: ABD
2. Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Answer: B
3. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. resources
B. Skill Groups
C. Resource Groups
D. competence levels
Answer: A
4. Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express Media Subsystem
Answer: D
5. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel
Answer: DE
6. When a call terminates, which Cisco Unified CCX setting takes precedence over "Automated Available" to
determine the agent's next state?
A. Automatic Work
B. Automatic WrapUp
C. Prompt for this CSQ
D. Service Level settings
E. Resource Pool selection
Answer: A
7. What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents
C. cr